FAQs
Frequently Asked Questions
General Questions
What file formats do you accept for artwork/design submissions?
PDF Files
For completed artwork, we accept PDF files. If you're looking to upload graphics and images directly into our editor, you can use JPEG, PNG, and SVG files. These formats are well-suited for maintaining image integrity and clarity during the printing process.
Please note that while we support a variety of common file formats, any other formats may not be compatible with our system. If you encounter any difficulties or have questions about file compatibility, don't hesitate to contact our support team for assistance. We're here to help streamline your printing experience from start to finish.
Is there a minimum order quantity for stationery?
Dependent on product.
Each product available on our online print store comes with its own quantity structure to ensure optimal printing efficiency and sustainability.
For example, you have the flexibility to order individual posters, allowing you to print only what you need for your specific project. However, certain products like business cards have a minimum quantity requirement, typically starting at 50 cards per order. This minimum quantity is in place due to our commitment to sustainable printing practices. We strive to minimise the use of our print machines for small print runs, as it aligns with our dedication to environmental responsibility. By consolidating smaller orders into larger quantities, we can maximize the efficiency of our printing processes and minimise the need for a reprint, all whilst minimising waste.
If you have any questions about the quantity structures for specific products or need assistance in determining the best options for your project, our team is here to help. We're committed to providing a personalised service to ensure your printing experience with us exceeds all expectations.
Do you offer discounts for bulk orders?
Yes.
Our pricing structure reflects the discounts available for buying in bulk. The more you buy, the more you save. Each product has it's own pricing structure set, you can see the price for each product and quanitity on the product page itself, by selecting the quanitity, the price will update.
Simply put, the more you buy the more you save!
Can you accommodate special finishes like embossing or foil stamping?
It is possible under bespoke design requests.
While these services are not offered as standard options, we're committed to assisting you with your request to achieve the desired results.
If you're interested in embossing or foiling for your project, we encourage you to reach out to our experienced design team to discuss your specific requirements. They will be happy to explore the possibilities and provide guidance on how we can bring your vision to life.
Delivery
How much is delivery?
Our delivery charge : £4.95
We offer a fixed delivery charge of £4.95 across all products.
Delivery is free of charge on all orders over the value of £40.00.
How long does delivery typically take?
We ask for 5 workings for delivery.
While we always aim to provide a speedy turnaround, we prioritise quality and attention to detail to ensure that every order meets our high standards.
For this reason, we kindly ask for a turnaround time of 5 working days for order processing. This allows us to dedicate the necessary time and resources to each project, ensuring that every print is completed with precision and care.
We believe in exceeding expectations whenever possible, and our team works diligently to deliver your orders ahead of schedule whenever feasible. However, we also recognize the importance of setting realistic timelines to avoid any unforeseen delays.
I need a quicker turnaround, can you help?
Yes.
We understand that there are situations where you needed an order yesterday, and whilst we cannot turn back the clock, we can certainly assist in getting your order to you as soon as possible. Just contact our team to discuss your requirements.
Do you ship overseas?
No.
Unfortunately we do not offer shipment oversea. We only offer delivery within the UK.
Design
Can you help with designing a business logo?
Yes.
We are more than happy to help with designing a business logo.
Please note that logo design services are chargeable and the cost depends on the estimated time our designers will spend on creating the logo. Our team will be happy to discuss your logo design needs and provide you with a quote based on the complexity of the design and the specific requirements of your business.
Can you customise the templates for me?
Yes.
We are more than happy to customise our templates for you. However, please note that customisation services are chargeable and the cost depends on the extent of the customisation. Our team will be happy to discuss your specific needs and provide you with a quote tailored to your project requirements.
Can you create something bespoke for me?
Yes.
We would be more than happy to create something bespoke for you.
Please note that our design services are chargeable and will be quoted on a project-by-project basis. The cost will depend on the estimated amount of time our designers believe the project will take to meet your specific requirements.
What is your policy for revisions or changes to design requirements?
We will work with you for as long as the project requires.
Our policy on amendments to design projects is that we are happy to accommodate as many amendments and proofs as you require. However, please be aware that as our design services are chargeable, the initial quote was based on an estimated amount of time dedicated to the project. If the designer begins to exceed this estimated time significantly due to multiple revisions or extensive changes, we may inform you of an additional service charge.
Our priority is to ensure your satisfaction with the final design, and our designers will work closely with you to make any necessary adjustments. Rest assured, we will keep you informed of any potential additional charges before dedicating extra time to the project, allowing you to make an informed decision.
We value transparency and open communication throughout the design process to ensure that we meet your expectations while respecting your budget. Please feel free to discuss any concerns or questions you may have with our team, and we'll be happy to assist you further.
Payments, Refunds and Cancellations